Support
Cannot sign in?
Most sign-in problems are solved fastest by your clinic administrator. If that does not work, send us a message and we will reply by email.
Forgot your password
Choose Forgot password on the sign-in page, or ask a clinic administrator to send you a reset email.
Lost your authenticator app
A clinic administrator can reset your two-step verification so you can set it up again.
Invitation expired or account turned off
Ask a clinic administrator to invite you again or to turn your account back on.
Prefer email? Write to support@neatpractice.com
More answers in the signing in help page.
Contact support
Do not include patient information: no names, dates of birth, diagnoses or notes. Support does not need them to help you sign in.