Terms of Service

NeatPractice provides practice management, documentation, billing and related tools for therapy clinics. These terms apply to the clinic that subscribes and to every user it invites.

• Each user has their own account and must use multi-factor authentication.
• Clinics are responsible for who they invite and for the roles and access they grant.
• Tell us right away if you suspect unauthorized access.

Your clinic owns its data. We process protected health information only to provide the service, as described in the Business Associate Agreement between your clinic and us, which controls if it conflicts with these terms.

NeatPractice supports clinical documentation and billing but does not replace professional judgment. Clinics remain responsible for the accuracy of their records, codes and claims.

Plans are billed monthly per clinic, with seats as described on the pricing page. Seat additions apply immediately and reductions at the end of the billing period.

Do not misuse the service, attempt to access other clinics' data, or use it in violation of law or professional rules.

You can cancel at any time. After cancellation your clinic receives a full export of its records and data before anything is permanently removed.

Questions about these terms: hello@clinic.example.