Privacy Policy

This policy describes how NeatPractice handles information about visitors to this website and about the clinic staff who use the product. Patient information that clinics store in NeatPractice is protected health information. We process it only on the clinic's behalf, under a Business Associate Agreement and HIPAA, and never for our own purposes.

• Account details for clinic staff: name, work email, role and sign-in events.
• Information you send us, such as a demo request or a support message.
• Basic technical data about how the website and app are used, collected without patient information.

• To provide, secure and support the service.
• To respond to demo requests and questions.
• To understand which features are used so we can improve them. Product analytics never include patient information.

We use cookies that are needed to sign in and keep your session secure. Optional analytics cookies are used only with your consent where the law requires it, and you can change your choice at any time from Cookie Settings in the footer.

We do not sell personal information. We share it only with service providers that help us run NeatPractice, under contracts that limit their use of it, and with Business Associate Agreements wherever patient information could be involved.

Clinics control how long their records are kept, subject to state retention rules. When a clinic leaves, it receives a full export before its data is permanently removed.

Clinic staff can ask their clinic administrator to update their account. Patients should contact their clinic, which controls their records. Anyone can write to us with privacy questions.

Questions about this policy: hello@clinic.example.